The article has been updated successfully.How do I submit a support request?
SynopsisYou have a question for tech support and would like to know how to submit a support request.
Solution
Follow these steps to submit a support request:
- Log into your admin area.
You will need to enter a hostname if you are staff. System administrators do not need to include the hostname. The hostname is the first part of your URL; for example "greentree" would be the hostname for "http://greentree.dojiggy.com/". - Go to the Help Menu and click on Submit Support Request
- Select the severity of the request: Medium, High, Urgent, Critical.
- Entitle your request and provide as much detail as possible.
If for any reason you cannot log-into your account, you may also submit a support request by emailing: services@techsupport-1.com.
We will get back to you with a solution within 2-4 hours during working hours, Monday through Friday.
Reviewed JB 07/30/2010
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Last Updated
1st of July, 2011
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